Commonly Asked Questions

Do I have to make an appointment? Yes, FixinStitch does not offer walk-in services. This is how we manage our weekly workload to provide the best service possible. All appointments can be made under ‘Book an Appointment’ tab. Please do not call to make an appointment.

How much would it cost to do ‘so & so’ to my garment? Great question! Take a look at our Services + Pricing tab to get an idea of cost. If the service you need falls outside of these categories, estimates cannot be provided via phone or email. We will need to discuss the garment in person during your appointment.

Do you work on wedding dresses? No. FixinStitch will work on formal wear (prom, mother of the bride/groom, bridesmaid, etc) but anything bridal are referred to Something Altered or Hem & Veil in Portland, Maine.

Do you make custom clothing? No. FixinStitch is a repair and alterations business and does not make custom garments.

When do you collect payment? Payment is generally collected when garment is ready for pickup. For orders over $100, we kindly ask for a 50% deposit at drop off, with the remaining balance due at pickup. Venmo or cash is preferred but cards are accepted.

Why does it take several weeks for my clothes to be finished? Repair work and alterations take time. Each garment is handled with care and attention to detail, and quality workmanship cannot be rushed. Proper fittings, precise measurements, and skilled craftsmanship are all important parts of the process. Our goal is to provide work that fits well, looks professional, and lasts — because quality craftsmanship is worth the time.